I was extremely impressed with the service provided by Bob and Carleen. Bob was a wonderful sales person who both tailored what we wanted and needed to show us specific options, but also was in no way pushy and made us feel comfortable, which made it an extremely pleasurable experience. Of the questions asked in the questionnaire above, if he had demonstrated some of the items like the spine board or golf ball, I may have seen them as gimmicky or a sales pitch, but instead Bob came across as knowledgeable and helpful. But most importantly, he came across as genuine. Carleen helped us with the sales transaction. She was funny and helpful and also came across as genuine and looking out for our best interest. Overall we were very happy with our experience.