Every staff member at the south location, and especially the manager, is knowledgeable and friendly.We dealt directly with the manager and he went over all the options available to us. He was awesome to deal with and we highly recommend Mattress Mattress. Thank you!
17:56 07 Sep 20
Excellent customer service! James helped us out and made us feel very confident in our purchase. We felt as if we knew exactly what we were getting and didn’t feel pressured to buy. We will definitely be referring all of our family and friends. It also felt great to support a family owned business!
20:09 06 Sep 20
Stephanie was knowledgeable and a huge help for us picking a new mattress! Everything from selection, payment, to delivery was completed with exceptional customer service. Will definitely be returning again in the future!
18:54 20 Aug 20
Best customer service I have ever had in a furniture/mattress store. Stacey was super knowledgeable, helpful, and amazing! She knew her stuff and she didnt make you want to run away like most sales associates make you feel where they pester you the entire time you are in the store. Didnt feel like that once talking with her! Best experience ever!
21:14 08 Aug 20
Good place. To shop helpful not pushy and u can walk out with mattress. The same day.
17:47 31 Jul 20
Great in -store service provided by Stephanie, who was professional, friendly, and had a good sense of humor. Our mattress and base were delivered 2 weeks earlier than expected, and the delivery service was excellent as well. They were on time and very competent. We were impressed from the time we walked into the store to the time the bed was set up in our home yesterday. And ... bonus ... I had the best sleep ever last night!
Debbie n Glen Penny
18:36 02 Jul 20
Bonita was very professional, took the time to clearly describe each mattress and went over and above to find the best mattress within my budget, ensure availibility and a timely pickup. All staff were friendly and supportive. It is the second mattress I have purchased from this location, and I will always return and refer friends to shop here. Thank you Bonita, love the new RV mattress. Debbie
02:00 20 Jun 20
We had a great experience here! thank you Mr Jon who assisting with us he's very helpful .he give us a good deal.thank you
01:32 13 Jun 20
You are not left out as soon as you enter the store. Salesperson is with you the whole time you check around the store ready to explain or answer your questions.
17:43 06 Jun 20
Bonita was very professional and knowledgable. She didn't stress the sale and focused and my needs. I had a great experience and will be a return customer. I'm very happy by the unmatched care and attention I received.
02:34 17 May 20
Mr. James is awesome guy. He spent a lot of time to explain every details well and understandable for me and my wife. I do recommend them to go and visit them.
19:10 13 May 20
I had a great experience here! It began years ago when my parents started buying mattresses here. They once needed warranty on a mattress and a pillow and they took care of my parents.Bonita and James have taken EXCELLENT care of us! They are knowledgeable, not pushy, personable, and patient. I bought the firmest Nature's Rest Latex mattress in January and LOVE it! There are 0 pressure points and it evenly supports you. I have never slept so flat, yet comfortably ever. Usually to get that kind of a straight back, you need a really hard mattress, but then on your side, your hips get pushed up and it hurts. NOT with latex! BEST money I ever spent on a mattress. Wish I would have caved and just spent the money years ago. They have excellent Boxing Day sales on these.
00:29 21 Apr 20
We had a great experience at Mattress Mattress and ended up purchasing a mattress from them. We did a lot of research beforehand and went to 4 different stores, and the staff at MM were by far the most knowledgeable and helpful. Unlike some other stores, they had a really thorough understanding of how to choose a mattress based on our preferences and could tell us exactly what each mattress was made of (note: if a store can't tell you what's inside the mattress that's a bad sign!) We've had our mattress for 1 month now and are very happy with it. Highly recommend going here and as a bonus they're an Alberta-based business!
14:07 15 Mar 20
Best customer service ever. Super friendly. Highly recommended
02:42 25 Feb 20
Very impressed with the staff it this location, the women who helped me was extremely friendly, and professional, she knew every product inside out, I also feel I got a great deal on the products i purchased, and feel the products were very high quality, not overly impressed with the company used to deliver the products, the plastic the mattress was wrapped in had a hole in it, I had already discarded of my old mattress and didn’t want to have to sleep on the couch or floor so I just accepted it, they drug it through the slush and tracked it into my house, when i unwrapped the mattress the plastic was so dirty, my hands looked as if I just fixed a car, they were literally filthy, they were polite, put found that to be pretty unprofessional. Would deal with this location again, but will likely pick up myself, rent a truck or something, I’m into telling on people, as I don’t want to cost anyone their job, or get anyone in trouble, but I feel this should be addressed for future customers.
01:29 13 Jan 20
The salespeople here are fantastic! Very informative and honest. Bought a mattress here a few years ago and it's been awesome. Recently, Roger helped me pick out a pillow and totally nailed it!
21:51 11 Jan 20
James was really knowledgeable and helpful and really took the time to explain all the different kinds of mattresses to us. We got a great deal and there was no pressure to purchase at all. Great experience!
00:50 05 Jan 20
It was our first time to go to mattress mattress (south common) doesn't know what to expect but was so happy and impress of how good James the sales consultant, customer service was. Will definitely come back to more mattresses! One happy customer here!:)
00:57 29 Oct 19
When we entered the store, I wanted to understand mattresses and potentially buy one that would help with my overall sleep. After speaking with James shortly after our arrival we knew we were in good hands. There was no pressure and James made sure all our questions were answered. After trying an assortment of mattress, that in general may be overwhelming for some, we felt confident in our choice as we knew what we were about to get ourselves into. I was also blown away at the knowledge and science that went into a mattress. Finally, I always like supporting family businesses and would highly recommend Mattress Mattress to anyone who enjoys the interpersonal experience with knowledgeable/non-aggressive sales staff. Thanks again, see you in ten years!
00:23 27 Oct 19
Custom service was great , they weren't pushy and had the knowledge of the beds . Walked out with a beautiful mattress and comfy pillows for a awesome price .
04:47 24 Oct 19
We came into the store and right from the beginning the salesman James.M was incredibly helpful and knowledgeable. He took his time with us and I never felt pressured by him to buy although we did end up purchasing a tempurpedic matters and box spring. Thank you for your help James.
22:57 04 Oct 19
Bought a matress here from a Saskatchewan manufacturer. BEST BED I EVER HAD
15:27 31 Aug 19
I was referred to Mattress Mattress by my daughter (because I loved her bed), and from the moment I walked through the door of the store, my experience was exceptional. Roger Voo provided a highly informative "Beducation" to help me identify the best mattress and pillow. He was very patient while I made choices, and there was no pressure. Dust covers and bedding were also available at the store, so I bought everything in one place, and all items are of high quality. Even better, Mattress Mattress arranges shipping on your timetable, and the shipping department was extremely prompt with their responses. The bed was delivered and set up in no time, with the option to remove the old bed and mattress. I highly recommend Mattress Mattress to anyone who needs a good bed and wants to find out which mattress would work well for them. The staff are knowledgeable and professional, and my personalized experience was delightful.
01:29 21 Aug 19
Finding Right mattress is not a easy thing and Bonita helped me and my wife by her amazing knowledge and actually care about what we want. Please ask for her and visit this location for finding perfect fit for your lifestyle.
19:57 18 Aug 19
Bought 2 mattresses and covers here in the past month! James is fantastic and helped us every step of the way. Bought a floor model twin for our son... it was so good we came back the next weekend and bought one new for our daughter. Great selection and amazing prices! i recommend this place to everyone i know. It just doesnt get better than this! Definitely 5-stars!!! When we need a new bed for our bed we will for sure come back and pick up from this MATTRESS MATTRESS!!!
21:24 17 Aug 19
James was extremely knowledgeable and helpful. He took us through all of our options and within our budget. I especially appreciated that he gave us lots of time to lay on the bed without him hivering over us so we didn't feel any pressure to decide. He then helped me find the perfect pillow for the bed we had chosen. We price compared at a big box store and found the sales people very unhelpful and totally lacking knowledge compared to James while the prices were so similar that buying local and with James was a no brainer .
02:39 04 Aug 19
Excellent service from the moment we walked in. Friendly sales associate (James) who made sure we understood the products and made it an enjoyable experience.
Nathaniel Le Chalifoux
03:27 12 Jul 19
Told the guy how much we wanted to pay and he offered us 3 options and didn't try to upsell us. Was a very efficient mattress purchasing experience.
15:20 04 Jul 19
I would highly recommend Mattress Mattress if you are in the market for a quality bed and great customer service. James understood our mattress needs and our budget, and was able to hone in on exactly what we were looking for without pushy sales tactics. If you're looking for a phenomenal customer service experience from a family-owned Albertan franchise, check them out!
02:41 04 Jul 19
Noah was the best ever! 🙂 Super knowledgable and friendly. 🙂
01:15 26 Jun 19
Very knowledgeable and helpful staff
19:44 21 Jun 19
James was exceptionally professional and attentive to our needs without the high pressure sales approach. Thanks James.
06:52 01 Jun 19
Awesome Experience. I Will Always Shop Here. It Is A Canadian Company and I Appreciate ThatAwesome Staff and Also Very Knowledgeable. Stephanie Is The Best
20:23 18 May 19
Came in with not knowing what exactly we were doing and Noah helped educate us and patiently walked us through the store to help us find the perfect mattress. Just to add bringing in our 5 and 2 year old they had a toy spot for them and staff has been super awesome with the fact my kids run all over and think they are the mattress experts.Thanks so much looking forward to sleep tonight!!!
00:42 25 Apr 19
Good place these guys really really really live their mattresses
19:12 20 Apr 19
ABSOLUTELY WONDERFUL. The Staff Are Very Knowledgeable and Caring. I Really Loved How They Explained How The Beds Are and Give You A Beducation. I Really Like Knowing What The Beds Are Made From and How To Get A Comfortable Bed. I was Looking at The Self Adjusting Beds. The Beds Blew Me Away.They Are Affordable and Very Comfortable. I Will Contunue To Shop there. This Is The Only Place That Is Canadian and Canadian Owned !My Money Will Go To Canadian Companies. Wonderful Staff. Stephanie was Awesome. Thank You For The Beducation.