Our Kelowna mattress store location is conveniently located on Highway 97, just north of Enterprise Way/Leathead Road and across from Bannister Cadillac, Buick and GMC. Find us in the same shopping plaza as Wagner Appliances.
My initial review was 1-Star because of how my parents were treated when they recently purchased (2) Adjustable beds with memory foam mattresses. They were not made aware, prior to purchase, that these electric adjustable beds are known to potentially interfere with/disable health electronics such as pacemakers or stimulators...and my Father has one (and had health issues because of the bed frame).Immediately upon discovery, they spoke with the Manager regarding this critical issue and the store originally stuck to their "no refund" policy, which left my parents with 2 brand new bed frames they couldn't use for very specific health reasons and out a lot of money.But....AFTER I took this case online, then my parents did receive a call back from the Kelowna Manager and he did refund them for the adjustable bed frames, which is all they needed; They are happy to keep their new mattresses.So I can appreciate Mattress Mattress for doing the right thing in the end. I know my parents had otherwise received good service from both their sales rep Rob and the Manager Tom. The only issue was the bed frame Manufacturer's critical health warning they failed to advise my parents of BEFORE buying. Thank you for doing the right thing.
02:26 27 Sep 20
I went to Mattress Mattress and Rob was so great. He helped me to make an educated purchase when it came to buying a mattress and an adjustable bed frame.I love my new bed and I'm looking forward to getting some much needed sleep!!Thanks Rob
00:24 27 Aug 20
The staff was very helpful and friendly.
17:31 13 Aug 20
I am so grateful to Tom at the Kelowna store. He was able to arrange for a mattress and bed delivery on short notice, over the phone, when I called from Calgary. Thanks Tom, for your great service!
21:31 06 Aug 20
Go here for your mattress/pillows. Great quality, good prices. Delivery team was efficient with delivery and set up. Tom is an expert.
01:06 01 Aug 20
Tom was very helpful in finding the right mattress for my fiancé and I. He was very straightforward, honest, and not pushy at all. Great prices and service here, would recommend to anyone.
03:42 27 Jul 20
Mattress Mattress doesn't disappoint. This is the third mattress we bought from them over 12 years and the experience always been positive. The sales staff isn't pushy like at Sleep Country, very informative, takes the time to explain the differences between mattresses, and quite pleasant to deal with. We shopped around after going here just in case including online mattress companies, but Mattress Mattress pricing is hard to beat. Came back, paid up, and picked it up right away. Great store.PS: Thank you for your patience, Patrick!
15:37 25 Jun 20
Bought ourselves a king-size mattress about 8 months before writing this review and we love it. Our sales rep Matt listened carefully to what we wanted and found us the right mattress within minutes but still took his time to have us compare with similar beds to make sure it really was the one we wanted. He also helped up find the perfect frame to go with it and both were on sale at the time for a phenomenal price. Delivery was free and they removed our old mattress for a reasonable price.
03:57 20 Jun 20
Rob was extremely helpful! Listened to what I was looking for showed me what they had, there was no pressure to get the most expensive thing. I was in and out with the mattress I wanted in 10 min. Also very clean offering hand sanitizer at the counter and having sanitized pens available (covid times). Overall an excellent local shopping experience.
03:33 22 Apr 20
I have bought 3 beds now (for my kids and myself) from Mattress Mattress. Every time I go in I get friendly, quality service and am always satisfied with my purchase. I highly recommend paying them a visit!
08:08 05 Feb 20
Needed a new spare bed for my second bedroom. Dealing here was easy peezy. Check them out if your looking for a bed. Some great deals here. Free parking. All products are gluten free.
23:37 19 Nov 19
Quick efficient service
23:45 11 Nov 19
Bought a bed frame today , I had great &friendly customer service thank you Tracy
21:20 06 Oct 19
Jocelyn was very helpful
20:11 08 Aug 19
Great prices and friendly staff. Lots of selection of specialty bedding products.
20:00 05 Aug 19
Great service. Locally owned. Canadian products.
22:40 25 Jul 19
I love how helpful and fast Jocelyn was, even with our 13 year old boy picking a mattress out:-)
05:12 23 Jul 19
Great buying experience with Tracy. She explained my options, and knowing I was on a budget, suggested mattresses that were on sale and was very understanding in general. She didn't pressure me at all and was generally very pleasant to deal with. Thanks a lot!
16:48 29 Jun 19
I had a great experience with Tom. He was professional, courteous and in no way pushy. He asked me questions that the other companies did not, and I realized I needed a more specific type of bed and mattress that actually helped with my sleep apnea. I recognized that Tom is very experienced, knows exactly what he is talking about and I would not hesitate to recommend him and the company to anyone. Thanks Tom.
03:32 21 Jun 19
Great selection, the staff take there Tim to help find you the right mattress and not try to sell you something that you dont need. Would definitely recommend them to anyone.
05:16 28 Mar 19
Excellent quality mattresses.
16:09 26 Mar 19
I had bought my previous Mattress from Mattress Mattress years ago and wanted to give them first chance for my new one. I wasnt intending to buy one but knowing they were privately owned and with the bed being so comfortable and fairly priced along with Tom providing exceptional knowledge, we bought one that night. Thank you again Tom and see you in 5 years!
16:50 19 Feb 19
Excellent in services, product's quality and prices . I highly recommend this store .
18:32 15 Dec 18
We had a fantastic experience buying adjustable beds and mattresses for my parents. They were happy to help us when we had to make a change in our order, which really surprised me. Thank you! Rob was extremely knowledgeable about the beds. Friendly service. Was by far the best prices I found, as I am a bargain shopper. Delivery was fast and went well. Free delivery as well! Will buy all my beds from here!
04:21 06 Dec 18
Tom is very friendly and was very knowledgeable about the mattresses we where looking at. We didn’t feel pressured with the mattress we bought. We look forward to sleeping on our new set when it comes in. I recommend Tom if you’re needing a new mattress set
06:20 02 Dec 18
Had the best service and experience with Rob Belanger! I love my new mattress!!
18:42 25 Nov 18
Great staff qualified people ended up buying a mattress on sale and saved a ton of money.
19:21 24 Nov 18
Great variety of mattresses. Helping personal.
19:32 14 Nov 18
#edited to correct salespersons nameWe had a really great experience when we went to get a new mattress here. The sales person (Tracy) was helpful, knowledgeable and most importantly, patient. I think we tried every bed in the place and she never made us feel pressured or rushed. We're very happy with the mattress we chose and the price was very fair. They even delivered it for free less than 24hrs after we purchased it!
21:59 06 Sep 18
No pressure. Very informative.
01:27 30 Jul 18
We went to the shop on sunday at 4:30 pm, the shop was almost closing, but Jocelyn was super nice with us and helpeful in our decision. Was the first store that we look and the special treatment made us wanted to buy there. We are super happy with our decisions and excited!
14:10 20 Feb 18
Great store and very friendly and helpful staff. Big shout to Nicole for great customer service
03:22 06 Jan 18
Awesome service and knowledge. Even better pricing. Very impressed and would highly recommend.
15:01 25 Sep 17
I am impressed. I let them know what i wanted and they pointed me in the right direction, unlike majestic matress and sleep country who decided to try to tell me what i wanted. The sales woman (i never got her name) was kind and non-pressuring and showed me what i was asking for. The price was good. Matress Matress is where i decided to buy. As for the matress that i bought, i have yet to try it and once i do, i expect i will be happy with it too.